Sales took off with AI-powered IG DMs

When an Italy-based e-bike retailer started receiving a steady flow of Instagram inquiries, they quickly ran into a bottleneck: slow manual responses, unstructured chats, and missed opportunities. With a conversion rate stuck at just 2.1% and over an hour to reply to prospects, the team was losing leads daily. That’s when they turned to Sellrise to turn their Instagram DMs into a fast, automated sales channel — without hiring more staff or writing a single line of code.

• Manual replies via Instagram DM

• Response time: 1+ hour

• Leads dropped due to slow replies and unstructured conversations

• No CRM or automated follow-up

Why they chose us:

• Human-like AI that handles sales, not just replies

• Fast integration with Instagram

• No technical setup required

• Upsell logic built inSimplicity is powerful

Implementation ✨

• Strategy call → brief → offer → integration

• Training AI on product catalog and typical questions

• Go-live on Instagram within 3 days

After implementing the AI-powered solution, the e-bike retailer saw a dramatic shift in how they handle customer interactions — from faster response times to a fully automated sales flow. Without hiring extra staff or changing their existing tools, they unlocked a new level of efficiency and growth. Here’s a breakdown of the results that followed:

With us ✨

• Complex product catalog

  → Added smart menu logic and personalized responses

• Minor API issues with Meta

  → Temporary fallback to proxy solution until stable

In just a few days, the e-bike retailer transformed their sales process — cutting response times from over an hour to seconds, automating product inquiries, and tripling their conversion rate. With no technical effort and full Instagram integration, the AI now handles what two agents used to do — and does it faster. The result? A smoother sales flow, happier customers, and extra revenue of €7,000/month, as reported by the client.

Client feedback 🥳

“We replaced two human agents with the AI. Customers honestly think it’s a real person. We closed 6 new orders in the first week. It just works.”

— Co-Founder, E-Bike Retailer (Italy)