Company: Sellrise Limited (Hong Kong Registration No. 78104416)
Contact: privacy@sellrise.ai

Sellrise.ai ("we", "our", or "us") is committed to protecting your privacy and handling your data responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information across our platform, integrations, and communications.

Information We Collect

We collect the following categories of data:

• Personal Data: Full name, email, phone number, company name

• Account Data: Login credentials, plan type, subscription status

• Usage Data: IP address, device/browser type, clickstream behavior

• Conversation Data: Messages exchanged via our AI Sales Manager

• Integration Data: Information processed through connected services (e.g., WhatsApp, Instagram, TikTok, Telegram, Shopify, Calendly)

How We Use Your Data

Your data is used to:

• Deliver and improve the functionality of our AI-based sales services

• Customize and personalize your experience with the platform

• Provide technical support and respond to your requests

• Analyze engagement and performance to optimize product value

• Fulfill legal, regulatory, or compliance obligations

Legal Grounds for Processing

We process your information under one or more of the following legal bases:

• Consent: When you opt in to communications or connect services

• Contract: To fulfill our obligations under the service agreement

• Legitimate Interests: For product development, fraud prevention, and usage analytics

• Legal Obligation: Where required by applicable laws (e.g., Hong Kong’s PDPO, GDPR where applicable)

Data Sharing and Disclosure

We may share your data with:

• Infrastructure providers (cloud hosting, database services, analytics tools)

• Technology partners that support integrations (e.g., CRM, messaging APIs)

• Regulatory or legal authorities, if legally mandated to disclose

International Data Transfers

As a global SaaS platform, your information may be transferred outside your country of residence. Where required, we apply GDPR-compliant safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

Data Retention

We retain your data only as long as needed for legitimate business or legal purposes.

• Chat interactions: Retained for 12 months by default

• Account and billing records: Retained for as long as required under applicable financial or compliance laws

Your Privacy Rights

Depending on your jurisdiction (e.g., EU, UK, Hong Kong), you may have the right to:

• Access, update, or delete your personal information

• Object to or restrict how we process your data

• Request data portability

• Withdraw your consent at any time

• File a complaint with a supervisory authority (e.g., the Office of the Privacy Commissioner for Personal Data in Hong Kong or a relevant EU/UK DPA)

To exercise any of these rights, contact us at privacy@sellrise.ai

Cookies and Tracking

We use cookies and similar tracking technologies for:

• Site performance monitoring

• Personalized experience delivery

• Analytics and traffic reporting

You can control cookie settings via our consent banner or through your browser.

Contact

For questions, concerns, or to exercise your rights, please contact our Data Privacy Team: privacy@sellrise.ai