Use caseBuilt on Retention IQ
Every call scored, not four in a hundred
A QA team reviews a small share of calls by hand. Sellrise scores every call against your script and shows exactly where an operator lost the deposit.
The problem
Manual review covers a fraction of calls, so most coaching is guesswork. On multi-language desks a supervisor cannot even hear what went wrong in a language they do not speak.
What you get
- Every call scored against your own script and criteria
- Calls scored even in a language your team does not speak
- Operator weak spots with the exact recording fragment
- A verdict a supervisor confirms, so coaching is grounded, not guessed
Questions operators ask
Is this a separate module?+
Yes, Retention IQ includes call analysis. It can run alongside the other modules or on its own.
Which languages?+
Calls are scored per language against your script, with a supervisor confirming the verdict.
Do you store recordings?+
Storage stays on your infrastructure. We work by Player ID and never take player contacts.
Let us prove it on your numbers
Send your numbers and get a quote for your market plus a plan to prove it on your own players.