Call analytics
Every call scored, not four in a hundred
A QA team reviews a small share of calls by hand. Sellrise scores every call against your script and shows exactly where an operator lost the deposit.
The demo opens right away: name, email and a password, no call. Inside: today's player queue on demo data.
The problem
Manual review covers a fraction of calls, so most coaching is guesswork. On multi-language desks a supervisor cannot even hear what went wrong in a language they do not speak.
What you get
- Every call scored against your own script and criteria
- Calls scored even in a language your team does not speak
- Operator weak spots with the exact recording fragment
- A verdict a supervisor confirms, so coaching is grounded, not guessed
Questions operators ask
Is this a separate module?
Yes, call analytics is a module. It can run alongside the other modules or on its own.
Which languages?
Calls are scored per language against your script, with a supervisor confirming the verdict.
Do you store recordings?
Each client's data sits in a separate database on Sellrise's side, not mixed with other clients. Retention and deletion terms are agreed before the start.
Other use cases
- Forecasts and scenarios
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The right offer for each player, at the right time
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Spot VIPs early, skip the ones who won't pay back
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Let us prove it on your numbers
Send your numbers and get a quote for your market plus a plan to prove it on your own players.